This paper focuses on the architecture of the system, telephone booking IVR ( Interactive Voice Response) processes, human workflow of complaint handling, business integration and data processing services.

1、

The kernel technique for call center includes ACD ( Automation Call Distributor), CTI ( Computer Tele communication Integration) and IVR ( Interactive Voice response).

其核心技术包括自动呼叫分配（ACD），交互式语音应答IVR，计算机电话集成CTI。

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With the development of CTI ( Computer Telephony Integration) technology and the further application of IVR ( Interactive Voice Response), call centers are enjoying sound development.

随着CTI（计算机电话集成）技术的发展，尤其是IVR（自动语音应答系统）的引入，呼叫中心得到了长足的发展。

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3、

The paper has introduced a instance in phonetic recognition is used of SALT technology in detail afterwards: Interactive voice response system on the basis of SALT.

本文随后详细介绍了SALT技术在语音识别应用中的一个实例：基于SALT的交互式语音应答系统。

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4、

Interactive voice response service also armed with remote access service. It is widely recognized as the most convent way to provide universal service independently.

交互式语音应答服务具有远程服务的能力，是当前获得用户最普遍认可的自主服务方式。

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5、

IVR service that is interactive voice response services, realizes a switchboard function, artificial customer service, and automatic voice report.

IVR业务即交互式语音应答业务，实现了总机功能、人工客服、自动语音报读等。

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6、

Customers who have indicated a preference not to speak to a person will be automatically routed to interactive voice response.

曾表示不愿和真人交谈的客户会被自动转接到互动语音服务。

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7、

American Airlines Cargo introduced its new interactive voice response system designed to give customers user-friendly access to vital information regarding their shipments.

美国航空货运公司引入他的新的交互语音应答系统，用于使客户以用户友好方式访问与装运有关的重要信息。

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8、

Based on TAPI technique, a mini-interactive voice response ( IVR) is designed.

基于TAPI技术，设计了小型交互语音应答处理系统（IVR）。

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Better still, you can book your marriage registration date online, as well as through our interactive voice response system.

你更可在网上或透过交互式话音回应系统预约排期结婚。

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10、

It is, for example, an interactive voice response system that offers automated employee benefit information on demand.

例如，有一种交互式话音应答系统，能按要求自动提供员工权益信息。

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11、

This article expatiated the procedure of researching and developing the interactive voice response system based on speech recognize.

本文就是以整个IPCC中间件系统为整体框架，研究和实现了其中的基于语音识别的交互式语音应答系统。

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12、

IVR ( interactive voice response) system is one kind of telecom added value service system.

交互式语音应答（IVR）系统是一种电信增值业务系统。

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13、

An Approach of Thread Scheduling in Interactive Voice Response based on Windows NT

基于WINDOWS nt的小型交互式语音应答系统的设计策略

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14、

Interactive voice response system software

交互式话音回应系统软件

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15、

Design and Implementation of Interactive Voice Response ( IVR) System Based on SALT

基于SALT的交互式语音应答（IVR）系统的实现

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16、

Research and Realization of Internet-based Interactive Voice Response System

基于INTERNET的自动语音应答系统的研究和实现

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17、

Design of interactive voice response system

交互式语音应答系统可视化流程编译器设计

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18、

Traditional Interactive voice response system is using a key-press manner.

传统的交互式语音应答系统是一种按键方式的。

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19、

Assessment of patient satisfaction with endoscopy using an interactive voice response system

应用互动式语音应答系统评估内镜检查患者的满意度

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The Realization Means of Interactive Voice Response System

交互式语音应答系统的实现方法

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