Design and Realization of Service and Management System for DTV Subscribers

1、

This thesis mainly studies the overall planning of the BOSS system and the design of the broadcasting business model, including the studies and implementation of the three models.

本论文研究了广电BOSS系统的整体规划和广电业务模型，主要包括三户模型。着重研究、分析了客服子系统的总体设计。

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2、

A Mid-small Client Service Center System Based on CTI Technology

基于CTI技术的中小规模客服中心系统

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3、

The carrier's key-customer management system is management information system, based on the collection of key-customer information, marketing survey data, and the related data from business operation, billing system, CCS, etc.

电信运营商大客户管理系统是通过收集大客户资料信息、市场调查信息，同时采集营业、计费、客服系统的相关数据，建立完善的大客户信息管理系统；

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4、

China Mobile channels collaboration system is an integral part of China Mobile customer service system, which is designed to improve customer service efficiency and satisfaction, which is also the purpose of Channels Collaboration system.

中国移动渠道协同系统是中国移动客服系统的组成部分，客服系统旨在提高客户服务的效率和用户的满意度，渠道协同系统的服务宗旨也在于此。

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5、

Firstly, this paper introduces the overall plan on Custer Service System and the important technology of workflow. Last, analyzing the needs for Quality Management System, designing and implementing this system.

本文首先对客服系统改造工程进行了总体规划，然后就客服系统所使用的关键工作流技术进行了介绍；最后对质检管理系统进行了需求分析、设计和实现。

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6、

Introduced by the relevant alarm, warning of the customer service system, server processing module was designed and implemented to improve system management, reduce system errors and the risk of disaster.

通过告警的相关介绍，对客服系统服务器的告警处理模块进行了设计与实现，提高系统管理能力，降低了系统出错和发生灾难的风险。

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7、

Finally, experiments and the analysis of the results combined with a practice application-the KingSoft online Call Center, are also given at the end of this paper.

最后，针对金山在线客服系统实际应用，进行了详细的实验及分析。

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8、

Also, we have offered a favorable customer service system to ensure that both our partners and customers can receive responsive and friendly help and service.

与此同时，我们建立良好的客服系统，无论商家和消费者均可在第一时间获得我们热情的帮助和服务！

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9、

Development based on B/ S structure, customer service system server monitoring system to monitor the server the operation of some applications.

开发基于B/S结构的客服系统服务器的监控系统，监控服务器中某些应用程序的运行情况。

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10、

Role of client service system in the development of telecom enterprises, its architecture, main equipment and service function are given.

介绍了客服系统在通信企业发展中的作用，以及客服系统的结构、设备组成和业务功能。

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11、

Based on this, this thesis debates major function and the core flow of the electricity company online customer service system.

在此基础上，分析了电力公司在线客服系统的主要功能和核心流程。

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12、

In addition, the integrity, precision analyzing and in-time alerting data can efficiently improve the reliability of call center.

采集的数据完整、分析的数据准确、告警及时，有效提高客服系统的稳定性。

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13、

Brief Introduction to Client Service System Technology

客服系统技术简介

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14、

Problems on the application of client service system and configuration parameters are analyzed.

分析了客服系统应用中的主要问题及配置参数。

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15、

Research on monitor for telecommunication's class call center

电信级客服系统监控的研究

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16、

The Design and Realization of the Knowledge Library Based on Custom Service System

基于客服系统知识库的设计与实现

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17、

A method of middleware design in tele's class call center system

一种电信级客服系统中间件的设计方法

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18、

The Contrast the ACD with CTI Technology in Call Center

客服系统中排队机与CTI技术的对比

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19、

At last code generation platform for the application of the mobile customer service system has been introduced.

最后概述了依靠平台生成的轻量级工作流管理系统在移动客服系统中的应用。

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20、

Finally, we made an evaluation of the new customer service system effect.

最后，对改造后的客服系统的效果进行了评估。

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